If you ever have a really bad experience with a company, you have the opportunity to give more feedback when you block chats with that company.
You can see several companies using WhatsApp initially. The Facebook-owned brand says it has cut the time to get started with business chats from “weeks”
You have to wait a while for companies to implement the new API. Still, this can be a welcome update in many parts of the world where WhatsApp is ubiquitous. You may have more reason to fire up WhatsApp the next time you want to shop or manage an account.
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