As more and more OnePlus 9 professionals end up in the hands of customers, we hear reports that phones can be overheated – especially when taking photos or recording video. To the surprise of none of our readers, the AP’s own Artem Russakovskii (of #ArtemsLuck fame) has run into the problem. Fortunately, OnePlus tells us that this is a known issue that will be addressed in updates in the coming weeks.
Gets very tired of this. pic.twitter.com/h30dcIB8y1
– Artem Russakovskii (@ArtemR) April 6, 2021
Reports on the issue are quite widespread, with a single thread on the topic on OnePlus forums now reaching ten pages with dozens of individual confirmations of the issue. It can manifest itself in a handful of different circumstances, but using the camera seems to be the most common trigger.
The OnePlus camera app also gives a big visible warning between two different messages the phone starts to overheat: “The temperature of your device is currently too high, please stop the picture [sic] for a while to get it down, “and”
This is the last thing you want to see when taking pictures. Took barely 6 pictures in 5 minutes and this message appeared “Can not take pictures as the phone temperature is too high” 🤬🤬 pic.twitter.com/j9dXfp7mIk
– Tecworkz (@tecworkz) April 3, 2021
An Android System alert can also be displayed along with this, which also alerts you when the phone has cooled down enough to be used normally again.
Overheating phones have been a thing for a while, and people who record tens of minutes of video or play games in exceptionally high temperatures have had issues like these for years, but reports indicate that this happens with OnePlus 9 Pro more often than we would expect and at lower potential temperatures. AP’s Artem notes that he has only recorded a video under circumstances from a sunny 80-degree day to temperatures as low as 70 degrees indoors. A Pixel 5 used with it had no such issues.
We have also seen reports of overheating of the Galaxy S21 Ultra (especially while using the camera) which raises the question: Is this a OnePlus issue or a Snapdragon 888 issue? We’ve noticed that Qualcomm’s latest flagship chipset seems to be getting hot compared to last year’s phones. But, most of these reports are for the Exynos version of S21.
Anecdotally, I have not been able to trigger the problem on my OnePlus 9 Pro review device, even while deliberately trying to do back-to-back recording of 4K video at high speeds. The problem can easily vary based on things like background app usage or even per device, for all we know. Someone who has gotten into the problem claims that a recent update fixed it, but other reports disagree. Some reports further indicate that there may simply be a sensor problem:
OnePlus 9 Pro shows overheating in CPU Z and battery appears to be faulty in OnePlus Care application. Several OnePlus 9 Pro users are facing a similar issue. You can see the temperature, it’s normal, so there’s probably a problem with the software. pic.twitter.com/rjKCqKU9eD
– Vaibhav (@vvaiibhav) April 6, 2021
Fortunately, we know one thing: OnePlus is aware of this issue. A spokesman for the company tells us that it is a known issue, and that future update (s) expected to land in the next few weeks will resolve it – hopefully resolving the issue before the summer weather makes it worse.