You should think that Xiaomi has learned its lesson when it comes to Android updates, as the manufacturer has long struggled with bug releases such as brick or otherwise affects phones left and right. But that does not seem to be the case. During the holidays, the company tried to roll out Android 11 to the Xiaomi Mi A3 running Android One, and owners report on Reddit and the company̵
The problem seems to affect many people who tried to update the Mi A3 to Android 11. It seems that many phones are completely walled in, which means that they can not be turned on properly anymore and get stuck on the startup screen. Some owners even report that they do not get to the startup screen at all and do not have access to quick startup, which usually helps in resetting phones.
Xiaomi advises those affected to visit service centers, which is not really a sensible solution in the midst of a pandemic – not to mention people who do not have a Xiaomi store nearby at all. Data stored on telephones can be (partially) lost, although we do not know if service centers can retrieve some or all of it.
A spokesman for Xiaomi India made the following statement:
We are aware of the issue on some Mi A3 devices following a recent Android 11 update. We have since stopped the launch.
We ask users who experience this problem to visit one of the 2000 plus service centers across the country closer to you, where a solution will be provided free of charge (within or outside the warranty).
We apologize for any inconvenience this may have caused. As a brand committed to offering the best possible user experience, we will continuously improve our products and services.
This is not the first time Xiaomi has asked Mi A3 owners to question the purchase – the Android 10 update was already repeatedly pushed and pulled until the company finally managed to release the right stable software. Let’s hope that Xiaomi can solve the problems without further delays this time. When the inevitable new release rolls out, we can only advise you to refrain from pressing the update button until you hear how it goes for other, braver souls.