The problem stems specifically from Teslasas well as bank transfers and automated settlement or ACH transfers. Several buyers who have chosen to pay directly for their cars using Tesla’s new ACH service have found themselves double-charged for the vehicle.
By that we mean that they were charged once for the balance of the brand new Tesla, and then, without notice or authorization, they were billed the same amount again. The worst thing is that they claim that Tesla has not made the reimbursement process simple or transparent.
In most cases, buyers affected by this dual charge have a few options. First, they can call their bank and ask the bank to reverse the charges, but this can take over a month and requires the bank and Tesla to hash things out. According to CNBC’s piece, the preferred method will get the customer to interact with Tesla directly and get Tesla to send the money back, but that has not happened either.
Like Clark Peterson, a resident of the Los Angeles area, some customers have been reimbursed by phone, but received no written confirmation of it, despite having asked for it explicitly, and as of Monday afternoon, they had not received a refund. some form.
We would like to ask Tesla for a comment on this, but since it no longer has a PR department, we will record our questions on a VHS tape and leave it in an abandoned cabin for a group of teenagers to find and share among their colleagues.
So what we want to know is what do you want to do in this situation? Do you want to blame the brand for the mistake and no longer do business with it, or do you want to look at the situation as being separate from your experience with the car you bought? Let us know (with respect) in the comments.
The refreshed Tesla Model S has a Knight Rider steering wheel
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