“When someone opens the phone,” Frank said Protocol, “If they connect with their friends, they click on Facebook or WhatsApp. If they have contact with someone they work with, no matter where they work, they should click on Slack. “(Note the comparison with social media here.)
Slack users and experts often refer to the application as an email killer, and a feature like Slack Connect seems like there would be another nail in the coffin. That’s probably not the case. I’m not saying this because email is good—I currently have more than 23,000 unread emails, and that it’s not a humble boast, it̵
David Heinemeier Hansson, who created Ruby on Rails, co-founded the productivity software company Basecamp, and rarely misses an opportunity to celebrate the benefits of Basecamp’s email product. . Email is asynchronous, considered thinking. Email is a protocol. You do not lose your contact book because you change system. Everyone has email. ”
Without a doubt, the worst thing about something like Slack chat is that it is “another platform,” says Heinemeier Hansson. “The last thing the world needs is another proprietary protocol that will lock a social graph into a single company.”
The email structure can support a more considerate experience (especially in a pandemic). But slacks or texts can also be considered. So the most important question may be whether Slack Connect is good for chat, and what constitutes a good chat application in the year 2021. The first and perhaps most obvious characteristic of a good chat app is an airtight approach to privacy and security. Slack does not offer end-to-end encryption; organizations cannot currently be verified as official businesses on the platform, which seems more important now that people from other organizations can send messages; and well, it’s the first snafu that lets people send potentially harmful message attachments in DM requests. Sorry folks: Employers can read your Slack DMs, no matter how private they may seem.
The next consideration is what kind of communication the chat actually enables. Slack’s cascade of real-time updates, its threading features, its programmable bots, even the emoji and GIF smorgasbord, are as much a part of the app’s appeal as they are potential distractions. Microsoft’s Office apps are vegetables; Slack is candy. But candy, of course, is not necessarily good for you. Anne Helen Peterson, a former media studies researcher who now writes a Substack newsletter on internet culture, has previously noted that Slack has become a way to LARPE our jobs – it’s live role-playing games – and is one of many work apps that contribute to “slippage” between our working life and personal life.