As my wife and I have discovered this week, Google and uBreakiFix are simply not ready to operate broken Google Pixel 3 and Pixel 3 XL devices. Until they are, you might want to be more careful than usual to prevent what happened to you from you …
This week I received a terrible text message from my wife – as all the owners of tech dread. Her Pixel 3 XL met concrete and made a bad first impression, crushed the back glass . The beautiful glass "Not pink" was now a shell of the former self. We were fortunately well informed about our options for what we should do about this, but it did not work out well.
Since the Google Store Repair Center was our first destination, however, according to this letter, it does not require Pixel 3 or 3 XL repairs. Not a good sign. In response to this, we immediately contacted Google Store Support to find out what to do next time. After they were given full discharge, they finally gave us off and said they should contact uBreakiFix.
At that time, Google's official repair page for repair did not exclude any repair systems for Pixel 3, but since then, uBreakiFix has been added to the list. They have long been a partner with Google, offering repairs on the same day for the original Pixel and Pixel 2 phones. We have a nearby location in New Orleans, so it was the next destination.
We ordered a repair agreement online and went out. Before we arrived, the uBreakiFix store called to inform us that they do not yet offer the same day service but still want to assess the damage. After the review they gave us a price of $ 1
Today, three days later, we were met by a conversation informing us that uBreakiFix does not have the idea when the necessary parts come in. The only Pixel 3 part they could get the hand on is the battery.
Long story short: Google does not fix completely broken Google Pixel 3 and Pixel 3 XL devices, rather sending people to uBreakiFix. Our local uBreakiFix is currently unavailable and does not even expect to get repair components – except the battery – for Pixel 3 or Pixel 3 XL in the foreseeable future. This means that my wife's new phone is currently damaged without use. (If you live in San Francisco, you can check with Pulse, but).
This is not a lonely thing either. There are a handful of reports of Reddit by users who are unable to get the device repaired by uBreakiFix. A report claims a one-month wait to get the device repaired. Another suggests uBreakiFix because it is not possible to get the necessary glue to fasten the glass. This is clearly a widespread problem.
(To be clear, if you have problems with Pixel 3 that is not accidental and will be covered by warranty, Google Customer Service has been generally good at meeting the need for buyers – I'm talking about uncovered damage if not was obvious.)
All in all, this poor customer service for a company trying to sell a phone made of fragile glass at a price that is undoubtedly a premium. Probably this will be ironed out soon, but for now, it's not a great time to be a Pixel owner that made this an overly common mistake. Put a case on Pixel 3 or Pixel 3 XL if you do not want this to happen to you.
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