Although we’re big fans of PlayStation 5’s DualSense controllers, no hardware is completely error free. For all its fancy features, like haptic feedback and customization triggers, it’s a very technical bit of the set, and then there are probably one or two issues that pop up. It has not been so widespread as far as we know, but the number of people reporting analog stick operation on DualSense is increasing.
If you have not heard the term “operation” in relation to controllers before, it refers to a problem where the pad detects an input on the pins when there is not one. For example, the camera can pan around in a first-person shooter without even touching the right stick. Here is a video that sums it up quite perfectly:
As found by Kotaku, users have called DualSense operation as early as ten days after the launch of the PS5. Apparently this is a bug covered by the controller’s warranty, which means that Sony will repair or replace the dodgy pad. However, depending on where you live, you will have to pay postage to send DualSense to the company. Not ideal.
That said, our experience with PlayStation’s UK customer service has been quite positive. One of this author’s DualSense controllers suffered another problem where one of the triggers lost resistance. After explaining the situation over the phone, an email was sent with a printable postage label so we could send the pillow free of charge. A few weeks later, a new controller post arrived. We can only imagine that this fairly painless process would be the same for a DualSense with operation or other hardware issues.
Obviously, the PS5’s controllers are not the only ones working with operation. Any controller with analog sticks is potentially sensitive to this, the most infamous example being the Nintendo Switch’s Joy-Cons. Still, it’s a frustrating mistake if it happens to you, and not what you expect from the brand new console. Have you had any issues like this with DualSense? Answer our poll, and discuss in the comments section below.