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Please do not use smart answers in Hangouts Chat



Image: Gizmodo (Google)

There are two different types of people on workplace communication platforms: those who carefully cross each written letter in a show of ultimate professionalism, and those who write with retribution who slam keys accompanied with their bulky sausage finger to get over what they try to communicate before moving on, punctuation and grammar are condemned.

I have not come here to discuss which of these communication methods is better. But please do not leave your colleagues on the slogan for smart answers in Hangouts Chat.

Google this week announced that it would soon introduce smart answers to Hangouts Chat-not be confused with Hangouts, even if you would be excused for any confusion – a feature that likes smart answers in Gmail is billed as a way to streamline your workflow on. As with Gmail, Smart Respons for Hangouts Chat will also provide three (probably bad) answers to requests or insights from live, breathable people across the screen.

This is not the way.

Listen, at a certain level, I understand why this feature may be appealing. It is true that everything is exhausting all the time and has been the way for what feels like eternity. Anyone who wants to make the absolute minimum at all times, except perhaps heavy machinery, would be forgiven.

But the reader, nobody wants to burn up the workplace communication channel just to be greeted by a feed of senseless robot talk. We are already expected to hit this type of formal jargon in our inbox. We should not tolerate it in our digital water cooler room.

When we all sell only our time before our assured death, our workplace chat rooms remain a source of joy, but small.

[The Verge]


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