A man from Columbus, Ohio claims that his less than a month-old iPhone XS Max was fire and exploded in his pants bag around December 12, iDropNews reports. The man, Josh Hillard, says he first noticed a strange smell coming from his back pants pocket before feeling a "large amount of heat" allegedly burning his leg.
While the man says he has already been in contact with Apple about Material, their offer of a replacement has not seemed to be good, saying he has already explored his legal opportunities against the company.
From the first time you noticed the fire and between removing the pants and taking the phone out of my pocket and placing it outside, I inhale a lot of smoke
Hillard says he took a trip to the Apple Store later that night with the melted device and detail his dissatisfaction with Apple's inability to take care of his damaged clothes or offer a new phone on-site instead of waiting to send it in as offered.
After spending approx. 20 minutes with an employee and answers to questions, she removed the SIM card to pull up my profile, but it was melted.
The employee told me she had to call the security team and took the phone to a back room and did not return or update me on the status of my problem for about 40 minutes. After receiving this cold zero-engagement treatment from the team while I was waiting, I found a manager to find the employee with my phone.
The employee resurfaced with the phone already packed and told me they were going to send it back to the engineering group. The manager then came to me and said that this is the only way I could get a replacement phone on.
I got no other options and was told that nothing could be done for me in the store if they couldn't keep the phone damaged. I asked about my clothes and they told me they couldn't make any promises before the phone was taken. I went one hour before the store closed and dissatisfied with the customer service in the store, I took the damaged phone back and came home.
The man claims that he has just bought the iPhone XS Max about three weeks before the event for prolonged battery usage to play a role here.
Although 9to5Mac has not verified the existence's veracity outside iDropNews report, we have added
The four images of the supposedly exploded iPhone XS Max, thanked be Josh Hillard via iDropNews
The last time an exploding iPhone made it possible for you to judge for yourself. Headlines were back in November last year when an iPhone X device exploded immediately after being upgraded to the latest iOS 1
What do you think of the first report on an exploding iPhone XS Max? Please let us know in the comments below!
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