Alexa was not the only one who crashed over Christmas due to the influx of new users. Apparently, Philips Hue has also been mistaken. A multi-day failure, in fact. The company confirmed Wednesday that customers experienced difficulty creating new accounts, logging in and linking their account to third parties. This was due to the problems of "many new activations."
In other words, many people received Hue's connected lighting products during the holidays, and were now trying to set up their smart bulbs and other devices around the same time. Hue servers could not keep up with demand and did not respond to incoming requests. This meant that users could not create or log into the MyHue account or link the lights to their Amazon Echo or Google Home.
Understandably, customers were very frustrated ̵
Others complained that they had wasted several hours troubleshooting the problem after not knowing That was a Hue outage was guilty of this lack of communication.
Philips Hue's Twitter account did not make a public announcement about the outbreak before Wednesday [1 9459004]. Instead, the company only responded to some users.
Because Twitter hides answers in a separate tab, visitors to Hue's Twitter page would not have seen any statements from the company, unless they clicked over to view back
People who followed Hue on Twitter , would not have seen these answers in their own timeline.
Philips Hue also had played issue in their original responses, saying that server issues were affecting only a "small percentage" of users.
Customers were told to try again or try in a few hours.
While Alexa had crashed at Christmas because of a similar problem with too many new users beating their servers at once, the outbreak lasts just a couple hours.
In Philip Hue's case, customers have been uncomfortable for a long time.
Many are also new Hue customers – those who try to create their account and set up their devices for the first time. For some, Hue's smart light bulbs can even be their first experience with a smart home device – and this error can leave them unwilling to try again.
Early on Thursday, Hue's Twitter account began to respond to some users, telling them "the service should be up."
But it also warns them that they may have to try sometimes today to get everything going, as needed. The company additionally suggested to anyone that they should attempt to set up the lights during holidays, as in the morning.
We went out to Philips Hue to ask if the error was actually resolved and would update with a statement given.