The man who asked to be identified as Josh Hillard, told iDrop News that the incident took place on Wednesday, December 1
Hillard said there was a female present in the break room when this occurred, so he ran to the bathroom before taking his pants off. He says one of his bosses heard him yelling and helped extinguish the fire. When the incident was over, he was left with a hole in his pants, fire extinguisher residue on his pants and shoes, and some pain from the ordeal. He also says he "inhaled a LOT of smoke." Hillard's account of his interaction with Apple wasn't much more pleasant. According to Hillard's version of events, he took the burnt phone into an Apple Store and was left waiting for 40 minutes, after having already spent 20 minutes answering questions.
"After receiving this cold treatment with zero engagement from the team while waiting , I found a manager to locate the employee with my phone. The employee resurfaced with the phone already packaged and told me that they were going to send it back to the engineering team. only way that I could receive a replacement phone, "Hillard says.
Hillard says he was not satisfied with how this all transpired, so he took back possession of the damaged phone, returned home with it, and called the Apple Care line .
"The specialist got information on the phone, incident, location, etc. I started the entire process again. I was sent an email and instructed to attach the damage to the phone, my clothes, and if there was any injury to also attach a picture of this, "Hillard explains. "I stated that I would send pictures of the damaged phone and clothes, but that had been visible injury. I would not be comfortable sending pictures of such sensitive regions or my body." Hillard claims he was offered a new iPhone, but Apple wants to reimburse him for his ruined clothes and shoes. He also expects compensation for his wireless service, which he was unable to use while his phone is a limbo, and for his time discussing the matter with Apple.