Nintendo unveiled a new model of Switch this week that adds an OLED screen, improved speakers and a much improved kickstand. One thing it seems the OLED switch will not provide, however, is a solution to Joy-Con operating problems that have plagued Switch owners for years – and frustratingly, Nintendo will not even confirm that it will not. A number of publications included The Verge tried to ask the question, but Nintendo will not deal with it directly, despite other useful answers such as how the new switch does not have a new CPU.
Replacement owners have been reporting Joy-Con drive issues for years, and the problem is bad enough to be the subject of many lawsuits ̵
In a statement Nintendo delivered to The cable, Polygon, GameSpot and The Verge, the company said that “the Joy-Con controller configuration and functionality did not change with the Nintendo Switch (OLED model).” But we did not ask about “configuration” or “functionality”, as it was quite clear from Nintendo’s announcement that the controllers would be the same. We asked about operation, which is a reliability issue. And when we asked the question in an even clearer way, we were referred to the same statement.
This seems to indicate that there are no changes. Frequently asked questions on the company’s UK website are even more explicit: “Joy-Con controllers included with the Nintendo Switch (OLED model) are the same as the available controllers.”
Nintendo’s statement acknowledges that there are issues with Joy-Con controllers – “We are aware of reports that some Joy-Con controllers have not responded correctly,” Nintendo said – but only suggested that customers visit the support page to address any issues. That language is not new; Nintendo made a very similar statement almost two years ago Vice published an internal Nintendo note instructing customer service staff to resolve Joy-Con operating issues.
And Nintendo President Shuntaro Furukawa said that “we apologize for any inconvenience that consumers are experiencing” due to Joy-Con issues in questions and answers from investors last year, but added that “I have no information to share about any specific actions we has taken “to fix problems, indicating that his hands were tied due to a class action lawsuit in the United States.
Until someone can open a set of Joy-Cons that comes with the new switch, we do not know for sure that there are no unannounced fixes for the drive problems. But based on what Nintendo has said, I will not hold my breath.
Although the OLED switch may not have been the “Pro” upgrade we were hoping for, the improvements still make a big difference, according to my colleague Dieter Bohn, who got to try out the new switch. But if you decide to pick up the $ 350 console when it launches on October 8, you may want to mentally prepare for the possibility that your new Joy-Cons may end up with the operating problem one day.
Here is Nintendo’s full statement on the matter:
The Joy-Con controller configuration and functionality did not change with the Nintendo Switch (OLED model). The configuration and functionality are the same as the Joy-con controllers for the Nintendo Switch console. At Nintendo, we pride ourselves on creating quality products, and we continually improve them. We are aware of reports that some Joy-Con controllers have not responded correctly. We want consumers to have fun with the Nintendo Switch, and if something falls under this goal, we always encourage them to visit http://support.nintendo.com so we can help.