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Microsoft recognizes Surface Pro 4 firmware issues, offering replacements



As detected by Windows United, Microsoft has recognized a firmware issue that causes display problems on its Surface Pro 4 devices, which apparently appeared during the summer. Multiple threads on the Microsoft Support Forum point to ink and touch issues, as a direct result of Juli's firmware update for the 2-in-1 series.

The firmware update created driver issues specifically related to Surface ME, Surface Embedded Controller firmware, and Surface UEFI, each showing a "driver code error" (code 10). You can see if you were affected by going to Device Manager (right-click the Start button, select Device Manager) and look for yellow warning triangles with (code 1

0) error.

If you were affected by a firmware issue, Microsoft allows a replacement via the Surface Support website by talking to a staff member and describing the above driver issues. Although further details about exactly what caused the error remains unclear.

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