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Microsoft addresses defective Surface Pro 4 firmware issue with device replacement



Despite the fact that Microsoft Surface Pro has repeatedly scored as some of the highest rated hardware category reviews under review, real-world use has often been another experience with end users suffering from mild bleeding problems over time and repeated errors on due to software bugs.

While Microsoft regularly fixes firmware updates to cope with what it's possible with viewing errors, it appears that the company may have reached the end of the rope with how much software might take up hardware issues.

A recent July firmware update introduced a driver issue with Surface ME, UEFI, and built-in controller that now delivers a code 10 driver error message to those affected by the problematic update.

According to Windows United, Microsoft directs owners of Surface Pro 4s that have experienced display issues as a direct result of the company's firmware update for July, to visit the Surface Support Website for a complete replacement of equipment.

It is true that Microsoft allows users to get an actual hardware replacement to resolve a firmware issue that may not be resolved in any other way. For owners of Surface Pro 4 who suffer from this particular screening issue, Microsoft's offer can be seen as a blessing and a curse. While you get a new Surface Pro 4 as a replacement, it's a good warning for those who suffer from display problems, probably they will also be without a device or daily driver for their replacement device coming.

To check if your device is affected and whether or not you are eligible for a device replacement, check Device Manager and look for a yellow warning triangle near the screen selection. Then, visit the Surface Support site to start the process of submitting a claim.

Further reading: View, Firmware Update, Microsoft, Surface Pro 4, UEFI


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