A three-week-old iPhone XS Max smartphone was reported to fire in the back pocket of the man from Ohio, USA earlier this month. The person has been in contact with Apple over the case, but expressed his disappointment at the replacement alternative provided by the company, now considering apparent remedies for his situation, which is the first report that claimed a fire-related accident with some of the company's latest generation iPhones, which include iPhone XS, iPhone XS Max and iPhone XR.
According to a report in iDropNews, a person wishing to be referred to as J. Hillard claims he was on a lunch break on December 12 when he noticed a strange smell from his iP hone and felt a "great amount of heat "in the back pocket and burning sensation on the skin. He adds that it was followed by a green and yellow colored smoke coming out of the iPhone XS Max. A colleague then used a fire extinguisher to extinguish the fire, leaving a hole in Hillard's pants and pain / irritation on the skin.
"From the first time you noticed the fire and between removing the pants and taking the ring out of your pocket and placing it outside, I inhaled a lot of smoke. Later in the day, the team told the video that the office security camera caught," Hillard told iDropNews.
Later that day, Hillard visited an Apple Store to report the case, apparently telling us that the burned iPhone was needed to be sent to the company's engineering team, and that was the only way he could get a replacement unit from Cupertino-based. company. He also claims that he was not offered any compensation for his clothes and shoes that were destroyed in the event of the store and even by Apple Care whom he had contacted after returning unsatisfied from the store.
Hillard stated that a replacement iPhone is not an acceptable means for him, and he also seeks compensation for clothing, shoes, and wireless services he was unable to access during the period.
We could not independently verify the claims of J Hillard. Apple has not yet officially issued a statement on the alleged incident. We've come out to Apple to comment on the issue and will update this space when we return. The latest event comes just over a month after an iPhone X was hot and exploded during a software update.