The iPhone 12 series has been around for just over a month and is the first generation of Apple smartphones to come with 5G support. But there seems to be a remarkable problem with the iPhone 12 drop service unexpectedly (both 5G and LTE), and users see it happen most when they drive or travel.
It is unclear exactly how widespread the problem with iPhone 12 falling coverage is, but over 500 people have now talked about having the same problem using joxesCA since they posted details about the problem on Apple’s forums back in late October.
iPhone 12 drop service unexpected
From several user accounts, it seems that there may be a problem with how the iPhone 1
Received my iPhone 12 Pro on Friday. Activated it on Saturday. On Sunday I drove for 10 minutes, and when I got to my destination, I saw no bars and no service. And in the middle of the screen in a gray box: your iPhone is not activated.
The only way to get the connection back on was to turn flight mode ON and then OFF.
The iPhone had mobile mode for 5G Auto. I switched it to LTE to test. And it was the same.
So I reset the network settings: same problem, and I reset iPhone as a new iPhone and installed everything from scratch (not from a saved backup): same problem.
I drove my car and found the exact location where the phone lost the network. If the phone lost the network, it means I reach the end of the coverage area from a particular antenna. It looks like something happened to the phone when I reach a zone covered by a new antenna.
I called my operator and they told me that everything is fine in the end and I have the right SIM card for a 5G device.
I called Apple Tech Support, and they installed two profiles remotely on my phone:
– Logging of baseband and telephony
– CFNetwork Diagnostics
I was able to replicate the issue after talking to Apple Tech, and I was able to submit the report.
I put a little pressure on the research, and I found on Reddit many people who talked about the same problem not only on Verizon (my operator), but also on AT&T. Just use the title I wrote and you will find the article.
I never had such a problem with 11pro.
Many others have shared that they see the same thing on Reddit with this thread on the iPhone 12 service issue and see over 400 comments. Users at Verizon and AT&T seem to see the problem the most, but we’ve also heard from readers who see the problems at T-Mobile.
Redditor Professional_Title noted last month that Verizon’s management relationship team was aware of the issue:
EDIT 6 (11/9): I ended up getting a phone call from management who confirmed the problem I had, and also confirmed that they have no open alerts about the problem at the front end. She said she would contact their backend management team and would call me back in 24-48 hours about the results of the investigation. Hopefully this will get them to let support representatives know that it is a problem, as it is the most frustrating part for me.
Have you experienced the same problem? Let us know in the comments!
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