Google extends the Pixel 4 XL warranty by an additional year. Before you get too excited, the expansion only covers a handful of specific power-related issues, including charging, faster-than-expected drains, accidental reboots, and not being able to turn on the phone. It is only valid for Pixel 4 XL purchased in USA, Singapore, Canada, Japan and Taiwan. Warranty qualification for these issues as part of the extension can be verified online or in person at uBreakiFix.
This change is curious – usually due to targeted warranty extensions from lawsuits or known issues. We usually have the pulse of Pixel-related hardware issues, but we have not heard too many reports addressing the kind of issues Google lists as the causes of this expansion, and we have not dug up any lawsuits around the issues. However, by default, Google customers choose a forced arbitration agreement now, which may have made a dent in it. (Related: be sure to pick your way out of it if you ever buy a Pixel and value legal action.)
Problems covered by the warranty extension, according to the support document, must be related to:
- “Can̵7;t turn on the phone
- The phone restarts or shuts down randomly without manual restart or shutdown
- Charging with adapter
- Wireless charging
- The phone’s battery drains significantly faster than before in use “
Other repairs are not covered by the warranty, and may even replace extended coverage and require separate repair before any warranty-covered repairs for the aforementioned problems may occur. Pixel 4 XLs purchased in the US, Singapore, Canada, Japan and Taiwan are covered. If the Pixel 4 XL is from Australia, France, Germany, Ireland, Italy, Spain or the United Kingdom, it is not covered by this extension.
However, countries can give an idea of the problem. North America and Taiwan had their own SKU from the general global model (as Japan did), and the countries covered seem to exclude the global model. That is, except Singapore, and I can not confirm which SKU market is using. But it may be that whatever potential bug this extension covers is less likely to affect the global version of the phone.
We have contacted Google for more information about the extension and the reason for it. In the meantime, all details about the extension are available on Google’s support page here, and Pixel 4 XL owners in the US and elsewhere should note that they now have an extra year of coverage if the phone does not turn on or has charging issues.