This story was originally published and last updated .
Google extends the Pixel 4 XL warranty by an additional year. Before you get too excited, the expansion only covers a handful of specific power-related issues, including charging, faster-than-expected drains, accidental reboots, and not being able to turn on the phone. It is only valid for Pixel 4 XL purchased in available markets that were previously limited to one year warranty support ̵
This change is curious – usually due to targeted warranty extensions from lawsuits or known issues. However, by default, Google customers choose a forced arbitration agreement now, which may have made a dent in it. (Related: be sure to pick your way out of it if you ever buy a Pixel and value legal action.)
Although we’re usually on the pulse of Pixel – related hardware issues, we’ve not heard too many reports from our readers addressing the kind of issues Google lists as the causes of this expansion. However, according to tipster Bobby on uBreakiFix, the listed issues are actually quite common and quite common. According to them, Google has had this policy in place for a while, and repairs related to these issues, and this device accounts for a possible majority of Pixel-related repairs in at least one place.
Problems covered by the warranty extension, according to the support document, must be related to:
- “Can’t turn on the phone
- The phone restarts or shuts down randomly without manual restart or shutdown
- Charging with adapter
- Wireless charging
- The phone’s battery drains significantly faster than before in use “
Other repairs are not covered by the warranty, and may even replace extended coverage and require separate repair before any warranty-covered repairs for the listed problems may occur. An uBreakiFix technician tells us that the workshop chain is well aware of the problem and can deal with it quickly and easily if you would rather skip Google’s sometimes tedious remote support.
Pixel 4 XLs purchased in the USA, Singapore, Canada, Japan and Taiwan are covered. If the Pixel 4 XL is from Australia, France, Germany, Ireland, Italy, Spain or the United Kingdom, it is not covered by this extension.
We originally thought that the markets could be an indicator of a SKU-specific problem, as it is a global variant that is separate from the US / Taiwan and Japanese versions of the phone, and which overlaps strongly. However, Google tells us that the reason is actually much simpler: It only formally extends warranties related to these power issues in markets where you are usually only limited to one year of warranty support.
The full details of the extension are available on Google’s support page here, and owners of Pixel 4 XL in the US and elsewhere should note that they now have an extra year of coverage if the phone does not turn on or has problems charging.
More info from Google and uBreakiFix
Google has explained some more details regarding the extension, and a tipster from uBreakiFix has also reached out with more information about the problem itself. Our coverage is up to date.