KUALA LUMPUR, December 26 ̵
Returned my iPad this morning. Perhaps it was within Apple tolerances, but Apple tolerances should not allow a clear noticeable bend. Much like screens with noticeable dead pixels are also not acceptable.
– Michael Gartenberg (@Gartenberg) December 24, 2018
Recently, several customers who bought the 2018 iPad Pro noticed that their iPads had a small curve right out of the box. In a comment to The Verge, Apple said the buoy is not a cause of c
Instead, Apple says, the small bend is a side effect of the iPad Pro's manufacturing process (apparently during the cooling process of metal and plastic components). According to Apple, bending is not expected to worsen over time, or affect the performance of the iPad in any way. Essentially, Apple doesn't consider the little basket present in any iPad. Pros are a mistake.
Some customers have emailed Apple for further clarification on the case. Such a customer received a response from Dan Riccio, Apple's VP of Hardware Engineer. Ricco explained that the iPad Pro's unibody design "meets or exceeds Apple's quality standards and precision production".
Ricco continues to explain that the current specification for the flatness of the iPad Pro is up to 400 microns, which he claims are less than half a millimeter (or the width of fewer than four sheets). However, Apple has not issued an official statement on the matter.
I understand it, and especially produce something that requires precision and tight tolerances like the iPad Pro is not easy. I can understand that bad batches happen and I think customers can understand it too. What customers can't understand is how Apple handles the case.
If any iPad Pros have a small curve right out of the box, Apple must recognize it. If that is not the case, Apple needs to clarify. How Many iPad Pros Are Affected By This? Is this problem coming from a bad batch? Has it been resolved? What does Apple do to make sure it doesn't happen again? Customers have the right to know.
In some markets, such as the United States, the customer may return their purchase for some reason, so if you are in the United States and you find that your brand new iPad Pro is slightly curved, no problem, just return it within 14 days and get it replaced, you can even get a refund. In Malaysia, this is not the case.
According to Apple's legal policy in Malaysia, you cannot return or replace the product unless the product is defective. Since Apple claims that this bending problem is not an error, you cannot return your device even if it has a small curve.
iPad Pro is the most expensive iPad Apple has ever sold with prices from RM3,499 for the 11-inch, 64GB WiFi version and goes up to RM8,199 for the top of the line 12.5-inch, 1TB, 4G LTE version. Imagine dropping the amount of money just to find out that the iPad Pro has a curved straight out of the box, how would you feel it? I know I will not be happy about it and I would be furious if I cannot return it to someone who is not bent.
When I have said that, I do not deny that iPad is the only tablet I would buy. It's simply nothing like that, and if you're planning to get the iPad Pro, I suggest you unbox the device in the store and make sure it's not bent. If it is, you may be able to request an exchange on site. The store must commit. If not, even if Apple's legal policy states that you cannot return, I will still oppose what the consumers are protected under the Consumer Protection Act 1999 – specifically Section 32 (1), Section 41 and Section 42.
Have you only got and 2018 iPad Pro? Do you have a curve or is it completely flat? If you had a curved iPad right out of the box, would you? – SoyaCincau