“FIY – the box was also wet … But the envelope was not. Completely happened at the distribution site in the Amazon …, “said the user and added that”there is condensation in the CPU sleeve from the box.”
“There are so many bent pins around all four edges of the CPU, and I have no idea how to fix them. I have tried tweezers and razor blades and used my phone camera as a magnifying glass, but have not succeeded with a single pin. They’re too small for me to work with. AARRGGHGHGGH !!!!,wrote the unfortunate buyer.
Jeff, my husband, do you see the problem here? There are many bent pins, and according to the buyer, they are on all four sides of the CPU. Sure, it’s probably fixable, but it’s based on being able to bend probably dozens of sticks back in the right direction without breaking one of them. Either that, or send the CPU back and wait for weeks or even months for another shot at ordering one of these very elusive CPUs. Not cool.
We wish these were isolated incidents, but together with the rest of the team here on HotHardware, we report on this type of thing with alarming frequency today – like three times in the last week. Do you remember this?
There is a missing Ryzen 9 5900X store box, sent from you in a cardboard box with plenty of packaging material inside. Just kidding, it was sent out in a softpack mailer as well. The $ 550 CPU survived the test, although the buyer claims it was about to fall out of the packaging when it arrived. Yikes.
And hey, we understand that AMD bears some responsibility here too. AMD should use stronger packaging (and we assume this is how Intel processors are also shipped, but have not noticed the same complaints as too late). But if you look at what we see, we’m not sure it would have anything to do with what AMD used, short of a titanium case.
“I just ordered my motherboard so I can test it, so we’ll see if it works. Let it dry until Sunday when the motherboard comes in. After I explained the rarity [of the] situation for them, and explained what it takes to confirm functionality, Amazon gave me a “one-time exception” with a 30 percent discount ($ 252) to pay for a motherboard to test the CPU, so I can not complain at least their customer service, “wrote the user.
It really is a wonderful gesture. But do you know what would be even more amazing? TO STOP Sending CPUS IN SOFT PACK MAILERS! You raised $ 96.15 billion during the first three quarters of 2020 (Q4 results have not yet been published) for a profit of $ 6.33 billion, up nearly 200 percent during the same quarter in 2019.
Congratulations, there are a lot of scratches. How about spending part of it on better packaging for Ryzen 5000 series CPUs? Unless my neighbor orders one, he recently borrowed my favorite flashlight and lost it, jerk.
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