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Dear Amazon, please stop destroying Ryzen processors with ridiculously inadequate packaging



AMD Ryzen Box curled
We’m not sure who needs to hear this on Amazon, be it Jeff Bezos or a warehouse manager, or anyone in the shipping logistics group, but for the love of everything that is sacred, you can PLEASE stop skimping on shipping materials when you ship AMD Ryzen 5000 series processors that cost several hundred dollars? Pretty thank you, with a Raspberry Pi on top?
See, we understand that – over packaging is both wasteful and an annoyance. You know, like when you order a lip balm stick, and it̵
7;s sent out in a box that would have been large enough to hold 100 sticks of lip balm, and that could just as easily have been sent in a soft-mail mailer – like the ones you people for some reason also use to pack AMD’s Ryzen 5000 series CPUs which are in short supply.
Hi Jeff or the one you are at Amazon who takes this to heart, see the picture above? This is how an AMD Ryzen 9 5950X came from one of your stores, according to Reddit user Healthy_Talk_8346. Real talk – there is not enough packaging for an $ 800 CPU. Forget for a moment that some people like to hold on and even show off the retail packaging. The almost rectangular cutout should actually be squarish, because this is where this $ 800 chip is located before the user decides to install it. Oh, but it’s getting worse.

FIY – the box was also wet … But the envelope was not. Completely happened at the distribution site in the Amazon …, “said the user and added that”there is condensation in the CPU sleeve from the box.

Are you joking with me? Is there a moat in the warehouse that this thing happened to fall into? But at least the pins are not bent, as was the case for another buyer who bought a Ryzen 5 5600X earlier this week and also received it in a softpack mailer. This is how it arrived …
AMD Ryzen 5 5600X bent pins

There are so many bent pins around all four edges of the CPU, and I have no idea how to fix them. I have tried tweezers and razor blades and used my phone camera as a magnifying glass, but have not succeeded with a single pin. They’re too small for me to work with. AARRGGHGHGGH !!!!,wrote the unfortunate buyer.

Jeff, my husband, do you see the problem here? There are many bent pins, and according to the buyer, they are on all four sides of the CPU. Sure, it’s probably fixable, but it’s based on being able to bend probably dozens of sticks back in the right direction without breaking one of them. Either that, or send the CPU back and wait for weeks or even months for another shot at ordering one of these very elusive CPUs. Not cool.

We wish these were isolated incidents, but together with the rest of the team here on HotHardware, we report on this type of thing with alarming frequency today – like three times in the last week. Do you remember this?

AMD Ryzen 9 5900X Crushed Box

There is a missing Ryzen 9 5900X store box, sent from you in a cardboard box with plenty of packaging material inside. Just kidding, it was sent out in a softpack mailer as well. The $ 550 CPU survived the test, although the buyer claims it was about to fall out of the packaging when it arrived. Yikes.

And hey, we understand that AMD bears some responsibility here too. AMD should use stronger packaging (and we assume this is how Intel processors are also shipped, but have not noticed the same complaints as too late). But if you look at what we see, we’m not sure it would have anything to do with what AMD used, short of a titanium case.

Getting back to the $ 800 Ryzen 9 5950X (it’s as little as hen teeth right now on the MSRP) that spurred this open letter, kudos to at least work with the person who bought the piece.

I just ordered my motherboard so I can test it, so we’ll see if it works. Let it dry until Sunday when the motherboard comes in. After I explained the rarity [of the] situation for them, and explained what it takes to confirm functionality, Amazon gave me a “one-time exception” with a 30 percent discount ($ 252) to pay for a motherboard to test the CPU, so I can not complain at least their customer service, “wrote the user.

It really is a wonderful gesture. But do you know what would be even more amazing? TO STOP Sending CPUS IN SOFT PACK MAILERS! You raised $ 96.15 billion during the first three quarters of 2020 (Q4 results have not yet been published) for a profit of $ 6.33 billion, up nearly 200 percent during the same quarter in 2019.

Congratulations, there are a lot of scratches. How about spending part of it on better packaging for Ryzen 5000 series CPUs? Unless my neighbor orders one, he recently borrowed my favorite flashlight and lost it, jerk.


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