Consumer reports just post their annual list of “Best Smartphones”, and crown Apple’s iPhone 12 Pro Max as the best option. What about the affordable end of the spectrum? OnePlus managed to take that crown with its affordable North N10 and N100 models, however Consumer reports forgot to mention the absolutely awful update policy that comes with these phones.
For many who are looking for a new smartphone, or really any product, Consumer reports is a trusted name to get that information from. Therefore, it is always interesting to see which phones the organization names as the best option. With a focus on the US, it comes as no surprise that the iPhone 1
What about Android? By breaking out a specific “Best Android Phone” part, the Galaxy Note 20 Ultra was chosen as the best option by Consumer reports. It was the S-pen that gave the note a head start on its corresponding specific S21 series.
The remaining two categories for this list are “Best Budget Phone” and “Best Phone for All-Day Battery Life.” OnePlus Nord N10 5G and N100 took these places respectively. The N10 was picked for its “excellent” battery life, “good” cameras and 5G support. Meanwhile, the N100 received its price for 48.5 hours of battery life, beating out the Galaxy A71 and iPhone 12 Pro Max.
What this report does not mention at all, however, is really pathetic support OnePlus offers these phones.
Both were launched with an outdated version of Android and were promised only a single major update, effectively leaving the right support in less than a year. The price tags of $ 200 and $ 300, large screens and specifications on paper are mightily tempting, as operator sales have already shown, but it’s a difficult pill to swallow when you realize they will be abandoned so quickly.
Software updates are not really one of the selling points that get people in the door, but they are an important part of any purchase. It’s a shame to see OnePlus make mistakes with its customers with such terrible support, especially when competitors like the Galaxy A51 will get up to four years of updates, and the excellent Pixel 4a will also get three years of updates. Don’t expect a OnePlus flagship to do much better either. It is also sad to see such a large organization just ignoring this point as well.
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