A US law firm has filed a class-action lawsuit against Sony over alleged “operation” in PlayStation 5’s DualSense controls, Eurogamer reports.
Chimicles Schwartz Kriner & Donaldson-Smith (CSK & D), a company already involved in an ongoing class action on ̵
Shortly afterwards, the DualSense lawsuit was filed in the U.S. District Court for the Southern District of New York on behalf of a plaintiff named Lmarc Turner, Virginia, and other affected customers in the United States against Sony Corporation of America and Sony Interactive Entertainment.
According to the website, the complaint claims that the DualSense controllers “contain an error that results in characters or games moving on the screen without user command or manual control of the joystick … this error significantly disrupts the game and thus compromises the DualSense controller’s core functionality. ”
‘Operation’ is actually the controller that sends out directional input, but without moving the thumb sticks or d-pad. The complaint cites several online reports of DualSense operations on Reddit and social media with plaintiff claiming to have experienced DualSense operations the same day they bought the PS5, which led to them having to buy another $ 69.99 DualSense controller some days later.
The complaint accuses Sony of being aware of this alleged DualSense operation via online consumer complaints, as it equipped DualSense with “virtually the same analog components” as the PlayStation 4s DualShock 4 which allegedly also suffered from operation. It also reportedly states that the repair options are “slim”, and customers have to pay to have the controller sent to a Sony repair center, even for warranty repairs.
The complaint requires a trial with the jury, with the plaintiff seeking financial relief “for injuries suffered, declaratory relief and public injunction”. Sony has not commented.
The issue of controlling operations has become increasingly important in recent times. Rival Microsoft is reportedly in an ongoing class action over ‘stick drift’ on Xbox One controllers – one that also specifies their newer Elite Series 2 controllers.
The European Commission is reportedly considering potential action against Nintendo over Joy-Con operations after more than 25,000 complaints from many countries.