BEIJING (AP) – Chinese ri-hailing giant Didi Chuxing has kicked two leaders and will suspend one of his carpooling services nationwide starting Monday after a woman was raped and killed allegedly by a driver in east China, said the company on Sunday.
The movements come as the country's largest online ridesport plan to resolve public complaints as it does not make enough to ensure the safety of the users as it says book 30 million rides daily.
The murder of the female passenger on Friday was the last violent crime involving a Didi driver, just three months after another Didi driver killed a flight attendant.
Police in the city of Yueqing in Zhejiang province said they arrested a Didi driver who admitted rape and killed the 20 year old woman on Friday. On Saturday, Didi Chuxing apologizes and says that it has "unavoidable responsibility" for the incident.
The victim had used the carpooling service in the afternoon, and after entering a car, sent a text message to his friends and asked for help, said the police
. Didi Chuxing will stop his "Hitch" service from Monday, saying, referring to a carpooling service, one of several ridesearch options available on Didis platform.
The company acknowledged that it was not possible to respond quickly to a possible warning sign if the driver allegedly killed the woman on Friday saying that the platform had received a complaint one day earlier from another passenger about him.
This passenger had complained that the driver repeatedly asked her to sit in front, drove them to a distant place and followed her for a while even after she got out of the car, Didi Chuxing said in a statement.
"Our customer service promises to respond to customers within two hours, but we failed and did not investigate this complaint on time. Whatever reasons we had, we have irresponsible responsibility," said it.