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Can’t update Chrome and Android System WebView? Here is the solution



A few days have passed for Android users. From late Monday night, a bug started causing Android apps to crash immediately. Gmail, Yahoo Mail, Microsoft Outlook, Google’s own search module, BBC Weather, Amazon and dozens several apps were affected by the error. Google Pixels, OnePlus, Samsung … almost all Android phone brands were affected by the error. Google announced a solution the next day (March 23), but some users are still struggling with the bug.

If you are unable to download the latest version of Google Chrome and Android System WebView from the Play Store – as Google recommends resolving the issues – here’s a quick fix that you can try to get everything up and running on your device again.

As mentioned above, the key to stopping crashing Android apps is being updated to the recently updated versions of Google Chrome and Android System WebView pushed out by Google to the Play Store. In some cases, however, pressing the Update button next to these releases will do nothing to prevent you from installing the update.

If this happens on your device, follow the steps below.

  • Open the phone̵
    7;s Settings app.
  • Tap Apps & Alerts> Google Play Store> Storage & Cache> Clear Data

According to Google, only a handful of users running Android 10 or Android 11 are forced to add these extra steps. Mountain View-based companies have also warned that the steps above will delete Google Play Store settings such as parental controls and auto-update settings. So if you are trying to get a shared tablet or phone to work – remember to go back to your settings and set age limits again as they will be erased.

Then you need to follow the same steps as everyone else

  • Open the Play Store app on your smartphone or tablet that is suffering from the issues
  • Search for “Android System WebView”
  • Select Update. If it does not say “Refresh”, skip this step
  • Search Google Play for “Google Chrome”
  • Select Update

You do not need to understand exactly how “Android System WebView” works to fix app crash issues. In a nutshell, this is a central part of the Android operating system that runs a number of Google-developed and third-party apps. “Android System WebView” is linked to Chrome and allows Android apps to view content from the web.

Therefore, you need both Android System WebView and Google Chrome updated to resolve the issue.

Because the issue is due to this core component, it’s also the reason why deleting and reinstalling the apps crashing – whether it’s Microsoft Outlook, Amazon, Gmail, Yahoo Mail or whatever – does not resolve the issue.




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