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Call Video Doorbell Pro 2 review

(CNN) –

Ring’s most skilled video doorbell to date is launched today, and we’ve spent the last few weeks with it. Yes, the Video Doorbell Pro 2 at $ 249.99 is packed with almost every conceivable bell and whistle.

The addition of 3D motion sensors allows the Pro 2 to see more and even map paths a person takes to reach the door. Why does this matter? You will gain a deeper understanding of who or what is approaching your house along with more accurate alerts. In terms of views, it delivers sharp video showing the ground to the sky in a fisheye orientation.

After a long test period, we have found that there is a lot to like about Ring Video Doorbell Pro 2, but it has some problems with its new integration with Amazon Alexa that allows the virtual assistant to answer the door. And at over four times the cost of entry level Video Doorbell Wired, it̵

7;s not for those on a budget. But if you’re looking for the ultimate doorbell, the Pro 2 makes a lot of sense, especially by introducing features that tell you much more.

Who this is for: Call Video Doorbell 2 Pro is a top option for anyone who wants to provide security in the home and does not mind paying for the best. The 1536p camera with extra sensors captures the whole scene, making it easy to see who or what is going on at the door.

What you need to know: At $ 249, the Pro 2 is not cheap, but it is also loaded with features that undoubtedly justify the price tag. The video quality is sharp and shows more, thanks to a larger field of view. This allows you to see where a package can be dropped off and a full overview of the delivery person. 3D motion detection and bird’s eye view provide more detailed alerts and give you more context with who or what is approaching your doorbell.

Here’s how to compare: Pro 2’s 3D motion and Bird’s Eye View features are not found in any other doorbell, giving the Pro 2 a huge advantage. Being able to chart the path a person took to get to your doorbell is not only convenient, but it can also give you peace of mind. Fiskesynet makes it easy to see everything and everyone near your door, and is again something other ring doorbells, together with competing doorbells like Nest Hello, can not match, since they do not have the wider lens. Many of Pro 2’s core features are enabled by new hardware not found on other doorbells.

Jason Cipriani / CNN

Unlike Video Doorbell 3 or 3 Plus, Video Doorbell Pro 2 is just wired. And you do not have to buy a new doorbell module – it works with your existing carillon. The most critical part of the installation requirements is that you have a doorbell transformer that can provide between 16 and 24 volts of power. This is a metal box, usually located near the electrical panel, that converts the electrical current into your home to a lower voltage that will drive the doorbell. You can check your voltage with a multimeter or reach out to a licensed electrician to do so.

Once you have confirmed that Pro 2 will work at home, the Ring app (for Android or iOS) will guide you through the entire installation. You start by scanning a small QR code to add the doorbell to your Call account. After that, the app describes each step required to complete the installation. You must be comfortable with electrical wiring for parts of the installation, namely removing the old doorbell and installing Pro 2. If you have an audible signal, you must also install the Ring’s Pro Power kit included in the box.

In total, it took us about 15 minutes to install the Pro 2 doorbell, and even if you are unfamiliar with wiring, it should take about the same amount of time. Everything you need to install the doorbell is in the box, with less than an electric drill or screwdriver. If you are not comfortable, we suggest that you contact an authorized electrician who can complete the installation.

After the doorbell is installed and you turn on the power again, use the app to connect it to the Wi-Fi network and install any ongoing firmware updates.

Once up and running, the app will help you configure motion detection and choose where you want alerts to come from. We recommend that you do not include the road, if you are facing one so that you do not get a ping every time a car goes.

Ring equipped Pro 2 with a wide lens that captures clear and sharp video, meets the bar that was set by previous Ring doorbells and increased the quality a bit. Pro 2 takes 1536p HD video, which is a strange resolution. Instead of taking standard 1080p or even 4K, the Pro 2 has a field of view that is 150 degrees 150 degrees. It translates to a video that not only captures a wide horizontal view, but also a high vertical view.

This allows you to see everything that is directly below or above the camera, such as a package that a delivery driver has left on your porch. Other video doorbells offer similar display features, but are usually only in one direction. For example, the Logitech Circle Video Doorbell has a 160-degree diagonal field of view to achieve top-to-toe vision.

The Pro 2 videos have a fisheye lens that looks like them, with a bit of distortion around the edges, but that does not detract from the overall quality. We prefer a broader field of view, so it’s a fair trade in our book.

Jason Cipriani / CNN

In addition to a larger field of view, Pro 2 has Color Night Vision, so it is easier to see more details about what you are looking at in low light situations. We prefer this approach instead of the night vision that Ring video doorbells and competing doorbells have had in the past. It is much easier to see who or what may be near your door, and for package deliveries at night you can easily find out the size, shape and color.

Video Doorbell Pro 2’s two exclusive features work together to give you more detailed and precise motion alerts. 3D Motion provides more accurate measurements of how far away someone is, and Bird’s Eye View uses this information to map the route a person took when they walked up to your door.

Right now, these are only available on the Pro 2, but we desperately want it to be standard on all of Ring’s outdoor cameras and doorbells.

On a few occasions while testing, we had random strangers approaching the door – something that does not happen very often where we live – and it was fascinating, if not reassuring when we managed to open the Ring app and see exactly where they went as they approached the door. Sure, we could see the recorded video clip to see where they went, but the dots already mapped on the video, so we knew if there was anything we should be aware of.

While the person is walking, orange dots appear to show their last location. As more time has passed, the orange dots turn red and eventually disappear.

Our only complaint about Bird’s Eye View (without counting the fact that it is not available on all Ring devices) is that the installation process is not very precise. After installing Pro 2 and connecting it to your Call account, you will get a satellite image of your house. You will then be asked to place a needle on the image of where the doorbell is installed. Ring then uses the same satellite image as the base for the orange and gray dots.

Because the pictures are not precise, and our location may have been a bit off, the points were not placed exactly where the person went. The dots on our overlay often went through a part of our garden or right by the sidewalk instead of showing the person’s path along the sidewalk.

Again, this is nitpicking. We admit it. But it would be nice to see Ring use the camera to identify common objects, such as a sidewalk or path, and combine that information with the satellite image to more accurately depict where the person was walking.

Jason Cipriani / CNN

Call recently added the ability for Amazon Alexa to answer a bell and let the person leave a message for you. You can also have Alexa provide an automatic response. Either will answer a bell after a certain time (up to 20 seconds) you select. It’s a good feature on paper, but it’s a problem here. You must answer the door in the Ring app to prevent Alexa from intervening. If you are at home answering the door, do not answer the door and the Call app.

On one occasion during the testing, we answered the door for a pizza delivery, and when we signed the credit card receipt, Alexa started talking to the person. She announced that she would interact with them and take a message. It was difficult, and frankly embarrassing. There was no clear way to pose for her, so we just tried to make a joke (it fell flat) and hurried back for dinner. (Yes, the pizza was still good.)

We experienced similar situations with quick responses that answered the door long after we accepted a delivery, and confused the driver when they went back to their car. Suffice it to say that quick responses and Alexa greetings are turned off on our Pro 2.

There is a clear purpose to a digital assistant answering your door, but it would be nice if it automatically deactivated itself when you are home and then turns on again when you are away. We are eagerly awaiting some more customization options around this feature set.

There is a lot to like about Ring Video Doorbell Pro 2. It is full of features, old and new, that are useful and reassuring. Greetings and quick responses will benefit from some changes, especially with so many working from home now.

At $ 250, the Pro 2 is not the most affordable video doorbell sold, but it is the most capable and earns its high price tag. If you want the best Ring has to offer, it’s clear that Pro 2 is it.

Rings Video Doorbell Pro 2 is now available for $ 249.99 on Amazon.

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