Apple in the iOS 14.4 update released today introduced a feature that sends an alert when the camera on a phone 12 model can not be confirmed as a new, genuine Apple camera.
To follow this warning, Apple has shared a support document highlighting the importance of having an iPhone repaired by a trained technician using genuine Apple parts, with warnings about what can happen when a non-Apple camera is used.
Apple says that if a iPhone camera needs replacement, it is important to use a certified technician because repairs performed by non-certified technicians can lead to malfunction or image quality problems. According to Apple, safety is also an issue, as incorrect repairs can potentially leave loose parts that can lead to battery damage.
A non-genuine camera component can lead to compatibility or performance issues, with Apple warning of several potential things that could go wrong.
- The camera does not focus properly or the images are not sharp
- When using portrait mode, the subject may not be in focus or only partially in focus
- A third-party app that uses the camera may freeze or quit unexpectedly
- Real-time preview in third-party apps may appear empty or jammed
The non-genuine camera alerts that Apple introduced in iOS 14 will appear on an iPhone 12, 12 Pro, 12 Pro Max or 12 mini if one of these devices is repaired with a non-Apple camera component.
If such a repair is performed, users will see a warning under Settings> General> If it says “Can not confirm this iPhone has a real Apple camera.” The warning also appears on the lock screen for the first four days after a repair, and in the Settings app for 15 days.
Apple’s warning will not affect the ability to use iPhone or access the camera, and iPhone will remain fully functional.
Apple recommends that those in need of camera repairs have their iPhone camera replaced at an Apple Store, an Apple Authorized Service Provider, or through Apple Email Support. Independent repair providers can also offer original camera repair parts for out-of-warranty replacement.
This is not the first time Apple has introduced warnings when repairing a iPhone origin with non-genuine parts. Similar warnings appear when an unconfirmed screen is used for repair and when a repair facility uses a non-genuine iPhone battery.