According to Apple, some iPhone X monitors may experience issues of responsiveness due to a display module component that may fail. Affected devices have a screen or part of a screen that does not respond to touch or respond intermittently, or a display that responds without being touched at all.
Apple says that customers who experience this issue may receive a replacement module from an Apple reseller or Apple Authorized Service Provider at no charge.
There is no serial number check or specific time period that outlines when affected devices were sold, so presumably this display component error may affect any iPhone X device. Ghost complaints complain and show that errors that have not been touched have been circulating on the forums MacRumors for several months now when iPhone X was released.
iPhone X users with a display that have these symptoms should visit an Apple Retail store, find an Apple Authorized Service Provider, or contact Apple Support to arrange postal service for a replacement. .
Apple recommends that customers back up their iPhones to iTunes or iCloud before attempting repair, and the company warns that other damage, such as a broken screen, may need to be addressed before screen repair can be completed.
This Apple program does not extend the standard warranty for iPhone X, and repairs may be limited or limited to the original country for purchase. The program covers affected iPhone X devices for three years after the first retail sale of the device.
Apple says that if customers affected by this issue have already paid for a repair, they can contact Apple Support for a refund.