Many readers from MacRumors were concerned about Apple's position that a noticeable bend is not a production issue, which led to MacRumor's reader Craig to send an email to Apple's CEO CEO Tim Cook to express his concern.
While Cook did not respond, Craig received a response from Apple's VP for Hardware Engineer Dan Riccio, whom he shared with MacRumors and as we have confirmed to be from Apple's e- mail servers in Cupertino, California.
In the e-mail, Riccio says that iPad Pros designs "meet or exceed" all Apple's quality and precision standards.
Apple's specification for iPad Pro flatness is up to 400 microns, which is "even closer than previous generations." Riccio reiterates that this level of flatness will not change during normal use, nor does it affect the function. From the email address:
Compared with the problem you referred to about the new iPad Pro, the unibody design meets or exceeds all Apple's high quality standards for design and precision production. We have carefully designed it and all parts of the manufacturing process are precisely measured and controlled.
Our current specification for iPad Pro flat is up to 400 microns, which is even tighter than previous generations. This 400 micron variation is less than half a millimeter (or the width of less than four sheets of paper), and this level of flatness will not change during normal use over the life of the product. Note that these small variations do not affect the device's function in any way.
Again, thanks for coming out, and I hope that the above explanation addresses your concerns.
Riccio's email also states that a company statement was not included in the original information distributed by The Verge Apple will reach media to comment officially.
The original email was sent late December 20th and suggested a comment would come "later today" but it did not happen so it is not clear when Apple will provide more information to the media. We can hear an official, more calming statement on the 2018 iPad Pro before the end of the day.
Less bending of the new iPad Pro models was first discovered shortly after the devices were launched, and new iPad Pro owners noticed bends shared their concerns on the forums MacRumors .
Apple was silent on the question of this week when the company told The Verge that the bend is a side effect of the manufacturing process and not an error affecting iPad performance.
The bend is said to be the result of a cooling process involving iPad Pro's metal and plastic components during production. iPad Pro models experiencing this problem show the problem right out of the box, according to Apple, so it's not a problem that occurs or worsens over time.
Apple told The Verge that relates to the structural rigidity of iPad Pro, is unfounded and that it stands at the product.