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Apple activates the replacement program for iPhone X display module for touch issues




Apple on Friday launched a service program to resolve an iPhone X display issue that causes the device's touchscreen to behave irregularly.

  iPhone X

According to a support document posted on Apple's website, the company said it identified a problem where "some" iPhone X screens did not respond to touch, responding intermittently to touch or respond without human interaction . Part or all of a touch screen can show the deviant behavior, Apple said.

The problem was traced back to a component that may fail on the display module. Apple did not identify the component, nor did it indicate the number of iPhone X devices affected by the error.

Owners of iPhone X models experiencing the touch issue may visit Apple or an authorized Apple vendor to receive a free replacement of display modules.

As usual, Apple or an authorized repair facility will investigate customer units to determine if they are candidates for the service program. If an iPhone qualifies, the defective part will be replaced for free. Owners who have already paid for repairable repair modules can contact Apple to request a refund.

The application only applies to iPhone X phones and covers the affected devices for three years after the device's first retail.

Apple has been working on a number of hardware and software files related to last year's flagship iPhone, but today's repair program is a first for the handset.

Earlier this year, Apple recognized a problem that would cause iPhone X to not respond when the device was exposed to rapid temperature changes. Prior to this, the company applied for complaints about GPS accuracy, a problem that was later resolved with a software update.

Apple recently launched store replacements for iPhone X devices that experienced issues with Face ID. The repair facilities were asked to diagnose first and replace the TrueDepth camera system before releasing replacement equipment.

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