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An open letter to Microsoft management re: Windows Update



From : Susan Bradley

To : Mr.. Satya Nadella, Mr. Carlos Picoto and Mr. Scott Guthrie

Dear Sirs:

Today, as Windows 10 turns 3, I write to you to make sure you are aware of the dissatisfaction your customers have with updates released for Windows desktops and servers in recent months. The quality of the updates released in the month of July, especially has given customers a problem: install updates and face issues with programs, or do not install updates and allow machines to be attacked.

During July 201

8 alone there are 47 Knowledge Base Entries with known issues. Some of these were stopping issues, but most of these were network effects with your own software : SharePoint, BizTalk and even Exchange servers were affected by these July 10 updates ].

I am a moderator of a community list that focuses on the subject of patch management, patchmanagement.org . Recently, many of the list list participants expressed their concern and dissatisfaction with the quality of updates, as well as the time of updates.

I recently asked the list members to answer multiple questions about patching on Windows 7 to Windows 10. The full results of this unscientific survey can be read here . I urge you to take the time to read the answers. It shows that your customers who are responsible for patching and maintaining systems are not satisfied with the quality of the updates and the cadence of the feature and feel that it can not continue as it is.

Question 1 I asked for a scale from 1 to 5, 5 is the highest, how satisfied respondents are with the quality of Windows updates in general.


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