Otter.ai, the AI-powered voice transcription service already integrated with Zoom for recording online meetings and webinars, today brings its service to Google Meet’s over 100 million users. However, in this case, Otter.ai will offer live, interactive transcripts and video captions using a Chrome browser extension.
Once installed, a “Live Notes” panel launches directly in the Chrome browser during Google Meet conversations, where it appears on the side of the Google Meet interface. The panel can be moved around and scrolled through while the meeting is in progress.
Here, users can see the direct transcript of the online meeting, as it happens. They can also adjust the text size, and then save and share the audio transcripts when the meeting is packed.
The company says the feature helps companies reduce miscommunication, especially for non-native English speakers who may have difficulty understanding the spoken word. It also offers a more accessible way to participate in live meeting content.
And because transcripts can be shared according to that fact, people who missed the meeting can still be slipped in to catch up ̵
The transcripts themselves can also be edited by adding images and highlights, and they can be searched for keywords, as with any Otter.ai transcript.
In addition, users can access the company’s Live Captions feature that supports custom vocabulary. Otter points out that there are already other subtitle options available for Google Meet, but the difference here is that Otter’s system creates a collaborative transcript when the meeting ends. Other systems, however, tend to only offer captions during the meeting itself.
To use the new feature, Chrome users must install the Otter.ai Chrome extension from the Chrome Web Store, and then sign in to their Otter.ai account. The new feature is available to all Otter.ai customers, including those with Basic, Pro and Business plans.
Otter previously used its Zoom integration to push more users from free plans to paid levels, and is likely to do the same with the new Google Meet support. The company’s paid plans offer the ability to record multiple minutes per month and include a number of additional features such as the ability to import audio and video for transcription, a variety of export options, advanced search features, Dropbox synchronization, additional security measures and more.
The company has seen its business growth due to the COVID-19 pandemic and the associated shift to online meetings. In April last year, Otter said that it had transcribed over 25 million meetings, and the revenue rate had doubled compared to the end of 2019. In 2020, Otter.ai’s revenue increased 8 times more than last year, the company said. It has now transcribed over 100 million meetings and 300 billion + minutes to date.