Bethesda Studios has often been the target of critics and punchlines for the release of their games with a lot of unintentional glitches and bugs over the years, but the studio's latest game, "Fallout 76", can not recover from its controversial launch.
Unsatisfied fans are demanding refunds, and Bethesda's handling of setbacks has led at least one law firm to review a complaint action.
While Bethesda is "Fallout" widely respected as one of the best first person shooter series, switching to a massive multiplayer format for "Fallout 76" brought a skepticism from fans. The game's early reception was warm and competed against major releases like "Call of Duty: Black Ops 4" and "Red Dead Redemption 2."
However, even those who decided to give a "Fallout 76" a try have struggled with limited games and game breaks, which means that waves of players will require full refund from Bethesda.
Betesda's refund policy states that players can not receive a refund after downloading the game, but some players reported that their refunds were granted after contacting the support team.
Read more: A dedicated group of "Fallout 76" players crashed game server with a trio of atomic exposures
Players successful with a refund on Reddit are granted a number of requests for refunds from r / Fallout users . Bethesda traveled to his repayment policy, but the inconsistency has left the players even more irate with the company's business practices.
In a separate situation, reported players who ordered $ 200 "Fallout 76 Power Armor Edition" that the pile was not sent as advertised.
While the special edition package would contain a West Tek leather case, Bethesda replaced it for a cheaper nylon bag. A customer who sent a request to a support employee was told that the company decided to change the bag due to lack of supplies, and Bethesda had no plans to resolve the issue.
The unhelpful response led to another wave of complaints, asking Bethesda to issue a follow-up statement and offer those who bought the special edition, an additional $ 5 value in the game currency.
Now, a law firm in Washington, DC, Migliaccio and Rathod LLP has announced that they are planning to investigate Bethesda's Refund Policy and Power Armor Edition Ads to find out if it is worth filing a complaint case law claiming deceptive commercial practices. In preparation for a potential complaint action, the company asks unhappy players to send a confidential questionnaire if they attempted to receive a refund or receive the "Power Armor Edition" nylon bag.
The views of "Fallout 76" already look cloudy two weeks after the release, but Bethesda has to work to ensure that future games are not affected by negative feedback. The company already has detailed improvements coming to Fallout 76 next month and promised greater transparency in the future.